Consumer Rights in Ontario Home Renovations | GetAHomePro
Consumer Rights in Ontario Home Renovations — What the Law Says
·5 min read
L
Lisa NguyenGeneral Contractor & Renovation Specialist
Published March 21, 2026
Key Takeaway
Know your rights before hiring a contractor in Ontario. Consumer Protection Act, deposit limits, cooling-off periods, liens, and what to do when things go wrong.
Ontario homeowners have more legal protection than most realize. The Consumer Protection Act, 2002 and the Ontario New Home Warranties Plan Act set clear rules about contracts, deposits, and your right to cancel. Here's what the law actually says.
The Consumer Protection Act and Home Renovations
The Consumer Protection Act, 2002 (CPA) applies to most home renovation contracts in Ontario. Key protections:
Written Contracts Are Required
For direct agreements (where a contractor comes to your home to sell), the CPA requires:
A written contract for any agreement over $50
The contract must include: contractor's name and address, a description of the work, total price or pricing method, payment schedule, delivery/completion dates, and cancellation rights
If there's no written contract: The agreement may be voidable. You could have the right to cancel and recover payments.
10-Day Cooling-Off Period
For door-to-door sales (contractor comes to your home unsolicited), you have:
10 calendar days to cancel the agreement without penalty
The contractor must provide a written copy of the agreement
If they don't provide a copy → you have 1 year to cancel
This applies to storm-chasers who knock on your door after a hailstorm offering to fix your roof. You can say yes, then change your mind within 10 days.
Deposit Limits
The CPA doesn't set a specific deposit cap, but Ontario courts have consistently found deposits over to be unreasonable for home renovation contracts. Best practice:
Looking for a licensing contractor? Text us or get matched free — 60 seconds, no obligation.
Licensed General Contractor, LEED Green Associate, 14+ years experience
Lisa Nguyen is a licensed general contractor and LEED Green Associate with 14 years of experience managing residential renovation and remodeling projects. She brings expertise in kitchen and bathroom remodels, basement finishing, and sustainable building practices.
Want a real quote, not an estimate?
Text us what you need done. We’ll connect you with a contractor who’ll call you with an actual number.
Final 10-15% holdback until job is inspected and approved
Unfair Business Practices
The CPA prohibits:
Unconscionable representations — making claims about work quality that are false
Unfair practices — using high-pressure sales tactics, exploiting a consumer's inability to understand
False advertising — claiming certifications or experience that don't exist
The Construction Lien Act
Ontario's Construction Act (formerly Construction Lien Act) gives contractors the right to place a lien on your property if they're not paid. But it also protects you:
Holdback Requirements
You're legally entitled to hold back 10% of each progress payment for 60 days after completion. This is called the "statutory holdback." It protects you against:
Subcontractors who weren't paid by your GC
Suppliers who weren't paid for materials delivered to your job
How it works: If you're paying a $50,000 renovation in stages, hold back 10% ($5,000 total) until 60 days after the work is substantially completed. If no liens are registered in that period, release the holdback.
Lien Deadlines
A contractor must register a lien within 60 days of the last day they did work
They must start legal action within 90 days of registering the lien
If they miss either deadline, the lien expires
Building Code Compliance
The Ontario Building Code requires permits for most structural, mechanical, and renovation work. As the homeowner:
YOU are responsible for ensuring permits are obtained — even if the contractor promises to handle it
Unpermitted work can result in fines, orders to demolish, and insurance claim denials
Check your municipality's building department for permit requirements
What to Do If Things Go Wrong
Step 1: Document Everything
Photos, text messages, invoices, contracts. Keep a timeline of events.
Step 2: Contact the Contractor in Writing
Email or registered letter outlining the problem and what you want fixed. Give a reasonable deadline (14-30 days).
Do I need a written contract for home renovations in Ontario?
Under the Consumer Protection Act, yes — for agreements over $50 involving direct sales. Always get a written contract regardless. Verbal agreements are nearly impossible to enforce.
Can I cancel a renovation contract in Ontario?
If it was a door-to-door sale, you have 10 days. Otherwise, cancellation depends on the contract terms. If the contractor breached the agreement, you may have grounds.
How much deposit should I pay a contractor in Ontario?
10-15% is standard. Anything over 30% is a red flag. Never pay in full before work is complete.
What if my contractor doesn't pull permits?
You as the homeowner are ultimately responsible. Contact your municipality to check permit status. Unpermitted work can cause problems with insurance claims and resale.
Can a contractor put a lien on my house?
Yes — under the Construction Act, contractors and subcontractors can register liens within 60 days of last performing work. The statutory holdback (10%) protects you against sub-trade liens.
This article provides general information about Ontario consumer protection law. It is not legal advice. Consult a lawyer for advice about your specific situation.